How does Net Promoter Score impact revenue growth?
Companies in the top NPS quartile outperform their competitors with 25 % higher revenue growth. However, success lies not in the score itself but in how companies act on the insights.
Read moreCategory
en
CX Metrics Cheatsheet
Choose the right metric to measure customer experience with your company, service or brand. Our 9-page cheatsheet provides you with directions and mathematical formulas.
Read more
Minimum Viable Podcast #29: Future of pharmacy
Jana Kutlíková from Dr. Max: "We are the first point of contact in illness."
Read more
Three case studies on omnichannel consistency
Omnichannel customer experience isn’t just about a brand's presence on multiple platforms—it’s about integrating them into one seamless whole. Yet, most brands fail to grasp this concept.
Read more
In the sea of product ideas, how to recognize the most beneficial ones?
Validating an idea before sending it into production seems like common sense. However, many companies forget which aspect of the idea or hypothesis they are actually verifying.
Read more