Minimum Viable Podcast #27: Creating better cities
Slavo Oslej from Bratislava City: "Service design is not just about experience but also about efficiency."
Read moreSlavo Oslej from Bratislava City: "Service design is not just about experience but also about efficiency."
Read moreIn today's world, businesses focus on glamorous onboardings but neglect proper endings. The concept of "endineering" explains why offboarding should be equally engaging.
Read moreImproving existing and creating new services is a natural progress in any company's growth. The process becomes easier when you apply the 5 principles of service design into practice.
Read moreLukáš Němčík from COOP Group: "Thanks to click & collect, we create village hypermarkets."
Read moreAdministrative jargon hinders institutions from connecting with customers. Here’s what working for government and international institutions taught us about UX copy in expert settings.
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