Experience identities: How to react to the new consumer expectations
Download our report revealing the new consumer funnel and find out how to redefine your brand's position on the market through the Experience Identities framework.
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Minimum Viable Podcast #27: Creating better cities
Slavo Oslej from Bratislava City: "Service design is not just about experience but also about efficiency."
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Offboarding: How to end your customer’s journey meaningfully
In today's world, businesses focus on glamorous onboardings but neglect proper endings. The concept of "endineering" explains why offboarding should be equally engaging.
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5 principles of service design for easier service creation
Improving existing and creating new services is a natural progress in any company's growth. The process becomes easier when you apply the 5 principles of service design into practice.
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Minimum Viable Podcast #26: Innovations in retail
Lukáš Němčík from COOP Group: "Thanks to click & collect, we create village hypermarkets."
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