What designing for Škoda infotainment taught us about HMI
When designing human-machine interfaces, the context in which the interaction happens is crucial. Car infotainment taught us 5 rules valid for whatever HMI you design.
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Minimum Viable Podcast #21: CX in Banking
Petr Šmíd from Air Bank: "We don't particularly love NPS, but it quite well expresses the relationship with customers."
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Minimum Viable Podcast #20: On CX in Small Organizations
Lucia Čišková from Business Lease: "CX is about creating emotions throughout the customer journey."
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Video: Lighting Talks* on Impactful Services
Anton Schubert (EY Doberman) and Michal Blažej (Lighting Beetle*) reveal strategies for creating products and services that resonate with new as well as loyal customers.
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Minimum Viable Podcast #19: Customer Experience Maturity
"The level of CX in Slovak organisations has caught up with the global standards over the past year." says Juraj Blichar, Head of Production in Lighting Beetle*
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