Minimum Viable Podcast #21: CX in banking
Petr Šmíd from Air Bank: "We don't particularly love NPS, but it quite well expresses the relationship with customers."
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podcasts
Minimum Viable Podcast #21: CX v bankovníctve
Petr Šmíd z Air Bank: "NPS nemáme úplne radi, ale dobre vyjadruje vzťah s klientom."
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Minimum Viable Podcast #20: CX v malej organizácii
Lucia Čišková z Business Lease: "CX je o vytváraní emócií naprieč zákazníckou cestou."
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Minimum Viable Podcast #20: CX in small organizations
Lucia Čišková from Business Lease: "CX is about creating emotions throughout the customer journey."
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Minimum Viable Podcast #19: Customer Experience Maturity
"The level of CX in Slovak organisations has caught up with the global standards over the past year." says Juraj Blichar, Head of Production in Lighting Beetle*
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