Author

Viktor Šmidák

Aspiring marketing connoisseur, trying new flavor of advertising every day. Interested in everything interesting while staying uninteresting himself.

Ako zlepšovať UX v štátnej správe?

Posted by Viktor Šmidák on October 26th, 2023

Štátna správa má obrovský potenciál na zlepšenie UX. My sme dostali príležitosť redizajnovať elektronickú schránku Slovensko.sk.

Minimum Viable Podcast #20: CX v malej organizácii

Posted by Viktor Šmidák on September 18th, 2023

Lucia Čišková z Business Lease: "CX je o vytváraní emócií naprieč zákazníckou cestou."

Minimum Viable Podcast #19: Customer Experience Maturity

Posted by Viktor Šmidák on August 1st, 2023

"The level of CX in Slovak organisations has caught up with the global standards over the past year." says Juraj Blichar, Head of Production in Lighting Beetle*

Minimum Viable Podcast #19: Vyspelosť Customer Experience

Posted by Viktor Šmidák on August 1st, 2023

Juraj Blichár z Lighting Beetle*: "Úroveň CX v slovenských organizáciach dobehla celosvetový štandard."

Resistant stakeholders? Use metrics they already rely on

Posted by Viktor Šmidák on July 4th, 2023

Getting stakeholders involved in CX initiatives can be an uphill battle. But defining a common interest can accelerate your cross-department efforts.