Na škále od 1 po 10, ako veľmi je vaša firma orientovaná na zákazníka?
Výzvy, ktorým firmy čelia pri napĺňaní zákazníckych potrieb sa často opakujú. To mi umožnilo pripraviť jednoduchý model zrelosti firiem v CX.
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On a scale of 1 to 10, how customer-oriented is your business?
For agency like us, it's quite easy to see how customer-oriented our clients are. The challenges that companies face are often repeated, and this has allowed me to prepare a simple model of CX maturity.
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