Video: Lighting Talks* on Impactful Services
Anton Schubert (EY Doberman) and Michal Blažej (Lighting Beetle*) reveal strategies for creating products and services that resonate with new as well as loyal customers.
Read moreCategory
en
Minimum Viable Podcast #19: Customer Experience Maturity
"The level of CX in Slovak organisations has caught up with the global standards over the past year." says Juraj Blichar, Head of Production in Lighting Beetle*
Read more
Resistant stakeholders? Use metrics they already rely on
Getting stakeholders involved in CX initiatives can be an uphill battle. But defining a common interest can accelerate your cross-department efforts.
Read more
Minimum Viable Podcast #18: CX in complex environment
Eva Šípková from Alza: "Our vision is ordering by thought, delivery by teleport."
Read more
10 Commandments of Product Discovery
If you don't want to risk investing thousands of euros in an undesirable or unprofitable functionality, pay enough attention to Discovery – the phase of exploring product ideas.
Read more