Minimum Viable Podcast #26: Innovations in retail
Lukáš Němčík from COOP Group: "Thanks to click & collect, we create village hypermarkets."
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UX writing: How to make digital bureaucracy understandable
Administrative jargon hinders institutions from connecting with customers. Here’s what working for government and international institutions taught us about UX copy in expert settings.
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Discovery Backlog: How to seek opportunities for better customer experience
Ideas for enhancing customer experience don't fall from the sky. Luckily, there are techniques to help you build a repository of relevant opportunities ready for validation.
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A director’s guide to CX transformation
Launch an organizational change called Customer Experience Transformation with this management booklet.
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Minimum Viable Podcast #24: From designer to investor
Michal Šimkovič alias Musho: “I've never put a box around what is my job and what isn't. I do whatever is needed. There's no such thing as a small task."
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