From day one, our UX/UI design intern was sitting in on real project discussions and contributing her perspective. "Even though I don't have much experience yet, the team regularly asked for my opinion," she reflects on her two-week experience.
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Spoločnosti v najvyššom kvartile NPS prekonávajú svojich konkurentov o 25 % vyšším rastom tržieb. Úspech však nespočíva v samotnom skóre, ale v tom, ako firmy na základe týchto poznatkov konajú.
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Companies in the top NPS quartile outperform their competitors with 25 % higher revenue growth. However, success lies not in the score itself but in how companies act on the insights.
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Choose the right metric to measure customer experience with your company, service or brand. Our 9-page cheatsheet provides you with directions and mathematical formulas.
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Vyberte si správnu metriku na meranie zákazníckej skúsenosti s vašou spoločnosťou, službou alebo značkou. V tomto 9-stranovom sprievodcovi nájdete návody aj matematické vzorce.
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