Kamil Zahorjan - Blog | Lighting Beetle

Minimum Viable Podcast #31: Dizajn v Lighting Beetle*

Posted by Kamil Zahorjan on April 18th, 2025

Zakladatelia Lighting Beetle* Michal Blažej a Marek Šolc: Servis dizajn nie je len o experience, ale aj o efektivite.

Aký má Net Promoter Score dopad na rast ziskov?

Posted by Kamil Zahorjan on March 24th, 2025

Spoločnosti v najvyššom kvartile NPS prekonávajú svojich konkurentov o 25 % vyšším rastom tržieb. Úspech však nespočíva v samotnom skóre, ale v tom, ako firmy na základe týchto poznatkov konajú.

How does Net Promoter Score impact revenue growth?

Posted by Kamil Zahorjan on March 24th, 2025

Companies in the top NPS quartile outperform their competitors with 25 % higher revenue growth. However, success lies not in the score itself but in how companies act on the insights.

CX Metrics Cheatsheet

Posted by Kamil Zahorjan on March 2nd, 2025

Choose the right metric to measure customer experience with your company, service or brand. Our 9-page cheatsheet provides you with directions and mathematical formulas.

Sprievodca CX metrikami

Posted by Kamil Zahorjan on March 2nd, 2025

Vyberte si správnu metriku na meranie zákazníckej skúsenosti s vašou spoločnosťou, službou alebo značkou. V tomto 9-stranovom sprievodcovi nájdete návody aj matematické vzorce.