Súčasné značky sa veľmi sústredia na lákavý onboarding zákazníkov, no zanedbávajú koniec ich vzájomného vzťahu. "Endineering" vysvetľuje, prečo by offboarding zákazníkov nemal byť o nič menej pútavý.
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In today's world, businesses focus on glamorous onboardings but neglect proper endings. The concept of "endineering" explains why offboarding should be equally engaging.
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Improving existing and creating new services is a natural progress in any company's growth. The process becomes easier when you apply the 5 principles of service design into practice.
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Zlepšovanie existujúcich a tvorba nových služieb je prirodzený krok v napredovaní každej spoločnosti. Tento proces je jednoduchší, keď do praxe aplikujete 5 princípov servis dizajnu.
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Administrative jargon hinders institutions from connecting with customers. Here’s what working for government and international institutions taught us about UX copy in expert settings.
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