Minimum Viable Podcast #28: Business design
Alžbeta Ivanovičová from Lighting Beetle*: "Business design helps build a competitive edge."
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Minimum Viable Podcast #27: Creating better cities
Slavo Oslej from Bratislava City: "Service design is not just about experience but also about efficiency."
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Offboarding: How to end your customer’s journey meaningfully
In today's world, businesses focus on glamorous onboardings but neglect proper endings. The concept of "endineering" explains why offboarding should be equally engaging.
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5 principles of service design for easier service creation
Improving existing and creating new services is a natural progress in any company's growth. The process becomes easier when you apply the 5 principles of service design into practice.
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Minimum Viable Podcast #26: Innovations in retail
Lukáš Němčík from COOP Group: "Thanks to click & collect, we create village hypermarkets."
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