Samuel Švec - Blog | Lighting Beetle (Page 3)

Minimum Viable Podcast #21: CX in banking

Posted by Samuel Švec on October 23rd, 2023

Petr Šmíd from Air Bank: "We don't particularly love NPS, but it quite well expresses the relationship with customers."

Minimum Viable Podcast #21: CX v bankovníctve

Posted by Samuel Švec on October 23rd, 2023

Petr Šmíd z Air Bank: "NPS nemáme úplne radi, ale dobre vyjadruje vzťah s klientom."

Minimum Viable Podcast #20: CX in small organizations

Posted by Samuel Švec on September 11th, 2023

Lucia Čišková from Business Lease: "CX is about creating emotions throughout the customer journey."

UX Forum: Správa o stave CX na Slovensku

Posted by Samuel Švec on August 23rd, 2023

Michal Blažej, Managing Director Lighting Beetle* predstavil na podujatí UX forum výsledky našej štúdie o úrovni zrelosti CX v slovenských firmách.

Konferencia BIS: 7 šťastných rokov slovenského eGovu

Posted by Samuel Švec on June 14th, 2023

Michal Blažej, Managing Director Lighting Beetle*: “Slovenský verejný sektor sa na škále CX vyspelosti nachádza na úrovni 3: Vzrastajúce CX. Výzvou je potreba centralizácie.”