Minimum Viable Podcast #21: CX in banking
Petr Šmíd from Air Bank: "We don't particularly love NPS, but it quite well expresses the relationship with customers."
Read morePetr Šmíd from Air Bank: "We don't particularly love NPS, but it quite well expresses the relationship with customers."
Read morePetr Šmíd z Air Bank: "NPS nemáme úplne radi, ale dobre vyjadruje vzťah s klientom."
Read moreLucia Čišková from Business Lease: "CX is about creating emotions throughout the customer journey."
Read moreMichal Blažej, Managing Director Lighting Beetle* predstavil na podujatí UX forum výsledky našej štúdie o úrovni zrelosti CX v slovenských firmách.
Read moreMichal Blažej, Managing Director Lighting Beetle*: “Slovenský verejný sektor sa na škále CX vyspelosti nachádza na úrovni 3: Vzrastajúce CX. Výzvou je potreba centralizácie.”
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