For agency like us, it's quite easy to see how customer-oriented our clients are. The challenges that companies face are often repeated, and this has allowed me to prepare a simple model of CX maturity.
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Výzvy, ktorým firmy čelia pri napĺňaní zákazníckych potrieb sa často opakujú. To mi umožnilo pripraviť jednoduchý model zrelosti firiem v CX.
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“Customer Experience je nadradená oblasť pre digitálny produktový manažment”
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„Facilitátor je change agentom, ktorý z ľudí dostáva to najlepšie.“
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I have discovered the best approach to create focus around digital transformation. It's all about top-down and bottom-up cooperation.
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