Author

Michal Blažej

Usability expert and NN/g UX certificate holder co-founded and runs the UX studio LB *. Together with 40 colleagues, he helps globally important companies create understandable products and services.

Na škále od 1 po 10, ako veľmi je vaša firma orientovaná na zákazníka?

Posted by Michal Blažej on January 10th, 2022

Výzvy, ktorým firmy čelia pri napĺňaní zákazníckych potrieb sa často opakujú. To mi umožnilo pripraviť jednoduchý model zrelosti firiem v CX.

On a scale of 1 to 10, how customer-oriented is your business?

Posted by Michal Blažej on January 10th, 2022

For agency like us, it's quite easy to see how customer-oriented our clients are. The challenges that companies face are often repeated, and this has allowed me to prepare a simple model of CX maturity.